Contact Lake Stonebridge Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will we ask when you call about water damage in Lake Stonebridge?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Lake Stonebridge date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• If you plan to file a claim, which company your policy is with.
• If any outlets or appliances are in the water.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Lake Stonebridge homes help the crew plan?

Lake Stonebridge homes from the 1990s to 2000s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Typical houses here are ranch and cottage homes. With basements common here, water from a leak upstairs often ends up downstairs too. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Tell the person who answers what you know, and the crew will take it from there.

Which neighborhoods and nearby towns does this number cover?

This number covers Lake Stonebridge and its neighborhoods, including these:

• Lake Stonebridge · most with basements
• Cumberland Crossing · homes from the 1990s to 2000s, basements are common
• Sandstone Lakes · much of it from the 1990s to 2000s, many with finished basements
• Rolling Knoll · much of it from the 2000s
• The Bristols · basements are common
• Windermere · much of it from the 1990s to 2000s

If you're just outside Lake Stonebridge, in Sand Creek Woods, Stonewater, Sagamore, Spyglass Falls, Somerset, Hawthorns and Sandstone, this is still the number to call. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Lake Stonebridge homeowners ask before they call?